1. Introduction

Bilzy ("we", "our", or "us"), a registered MSME based in Guwahati, Assam, India, operates the Bilzy mobile application and the bilzy.in website (including all subdomains). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

Name, email address, phone number during registration
Business name and address for store setup
Payment information when processing transactions (handled by Razorpay)

2.2 Business Data

Product listings, prices, and inventory data
Customer information you add to your account
Invoices, bills, and transaction records
Expense and financial records

2.3 Automatically Collected Data

Device information (model, OS version)
App usage analytics
Crash reports and performance data
IP address and approximate location

3. How We Use Your Information

To provide and maintain our services
To process your transactions and manage your account
To operate your online store on bilzy.in
To send you notifications about orders and updates
To improve our app and services
To provide customer support
To comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers. We use industry-standard encryption (HTTPS/TLS) for data transmission. Business data is backed up regularly. We implement access controls and monitoring to protect your information.

5. Data Sharing

We do not sell your personal data. We may share information with:

Payment Processors: Razorpay for processing payments
Cloud Services: For hosting and data storage
Analytics: Firebase for app analytics and crash reporting
Your Customers: Store information you make public on your bilzy.in store
Legal Requirements: When required by law or legal process

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your business data
Opt out of marketing communications

7. Cookies and Tracking

Our website uses essential cookies for authentication and session management. We use Firebase Analytics in the mobile app for usage analytics. You can control cookie settings through your browser.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Business Name: Bilzy
Email: info.bilzy@gmail.com
Address: Guwahati, Assam, India 781001
Website: bilzy.in